Terms & Conditions

Shipping & Handling

• We will post orders within 1 week after payment has cleared.
• We are unable to accept responsibility for damage, lost or delayed packages during transit. For courier insurance options please add insurance to your order.
• Postage cost is automatically calculated at checkout and dependant on your destination as well as the total weight of package.

Products

• All handmade items are made with our utmost care to create the most perfect piece. However, small imperfections which are not deemed faulty are likely to occur due to the nature of all handmade products.
• All handmade items may have slight size variances.
• Colour appearances may differ slightly depending on computer monitors.

Services

We reserve the right to alter our pricing and services at any time without prior notice, consequences or explanations. We reserve the right to refuse service to anyone who we believe to be using our services in any unlawful manner.

Online Shop Review Email

14 days after purchasing from our website we will send you an email invitation asking for a review for the products that have been purchase. The email will be send by Customer Reviews on behalf of Ki&Vi.